Food was great, as it always is, however it was almost 2 hours before we had it, sadly. I understand it's a Friday night but that's just unacceptable.
Crawford17/03/2022
Jim12/03/2022
Great food as always! Never fails
Jean05/03/2022
Victoria24/02/2022
Lovely food
Anna23/02/2022
Food was great. Good price for the set meal too! Will defo be back!
Robert13/02/2022
Vary tasty would highly recommend it
Louise10/02/2022
Helen02/02/2022
Brian30/01/2022
Mount Cafe serves very good food but their delivery service management and customer communication are very poor. Last night`s experience was the worst I have encountered. I ordered food at 5.45pm and it was delivered at approximately 8.15pm. That`s two and a half hours later! I had been given a delivery estimate of 45 minutes. I tried 10/11 times to call the restaurant but the line was continuously engaged. I eventually got through, only to be told (this was at 7.30pm) that my order still had to be prepared. Not for the first time, I advised them that they had to stop providing unrealistically optimistic delivery estimate times, and that they had a responsibility to communicate with the customer if there are going to be delays with the delivery of orders. This would be both honest and responsible, and while it would not necessarily be welcomed by customers, at least it would keep them `in the loop`. As it happens, their delivery driver is a helpful, friendly individual who has the somewhat difficult task of being the human face of the Mount Cafe for home delivery customers.So, are more kitchen staff required? Yes, most probably.Should they be more honest in relation to estimated delivery times? Of course.Is better customer communication required? Yes, most certainly. A call/text to customers would go a long way.Is better overall management of the whole process required (from order-taking, through prioritization of tasks, food preparation and work-flow, customer communications and delivery systems) required? You know the answer!It is such a shame that virtually all of this review is about the order/delivery system (which is poor) and not about the food (which is great.) but that is what happens when the customer experience of actually receiving the food is so flawed and frustrating.
Jean29/01/2022
Helen26/01/2022
Jean15/01/2022
Helen15/01/2022
Helen08/01/2022
Working my way through the menu - all meals are fresh & delivered hot and full of flavour. 5* for the chef - thank you.
Helen05/01/2022
Crawford27/12/2021
Vicky26/12/2021
Jean18/12/2021
Gemma18/12/2021
Food was pretty good (mains in particular were excellent, pakora and naan ok)HOWEVER. Order took 2 hrs and 40 mins to arrive. Scoffable advised 45 minutes in initial order confirmation.