Plan Burrito

Great Rating95%
Based on 38 most recent customer reviews
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Reviews (27)

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Great Rating95%Based on 38 most recent customer reviews

Reviews (27)

badStacey27/04/2025
I started ordering from here when it first opened and I must say I was very disappointed last night. Just did not enjoy the same ingredients have changed especially the guacamole it was disgusting and not fresh like it used to be. £50 is expensive and i think the quality just did not match that price sorry.
Reply from Plan Burrito
Hi Stacey,Thank you for taking the time to leave us your feedback. I'm very sorry to hear that your recent experience didn't meet the standards you've come to expect from us. We truly value our loyal customers, and it's disappointing to know we let you down. I just want to assure you that we are still using the same ingredients we have used since we first opened. However, Ill be looking into the issues you mentioned, especially regarding the guacamole and overall quality, to ensure everything is at its best.Please feel free to reach out to us directly wed love the chance to make this right for you. Thank you again for your honest review.
terribleFiona07/04/2025
Ordered at 1:30pm and I got notified it would be 50 minutes for delivery. I waited 60 minutes and decided to contact Scoffable (no reply for 20 mins, no use) but I then called the shop and the lady I dealt with was really nice and wasnt her fault but there was no awareness to anyone where my order was. I said Ill give it another 15 minutes. I call back and again, no idea where delivery was. This is almost 85 minutes after ordering. After 1.5 hours waiting the driver comes to my door and says sorry but he took first order to wrong house on street and said was another number 1. Im in a tiny street and no other number 1. The food was not hot when it arrived and had to reheat. I asked for some compensation since its been a huge hassle for 1 item and a sauce (literally) but Plan Burrito refused (according to Scoffable) - absolutely furious.
Reply from Plan Burrito
Thanks for getting in touch, and we're really sorry for the frustrating experience you had with your order. We completely understand how disappointing it must have been to wait so long with no clear updates, and then receive food that wasnt hot.To clarify, the driver mistakenly delivered your order to 1 OXX XXX Grove instead of 1 OXX XXX Court both are nearby and have very similar names, which unfortunately led to the mix-up. That said, we know this caused you a lot of inconvenience and were genuinely sorry for that.Please also note that the food was made fresh again just before being re-delivered to you, though we're sorry if it didnt arrive in the condition wed expect. Regarding compensation, weve checked with Scoffable and no refund or credit request was passed to us, otherwise we absolutely would have reviewed it properly on our end.We appreciate your patience and the kind words about the staff member you spoke to. Please feel free to DM us your order details wed like to follow up and make this right.Thanks again for letting us know, Team Plan Burrito
badJim27/01/2025
badSamantha09/11/2024
terribleRae05/05/2024
Very small portions for expensive price. Tasted awful, had to bin it
terribleLouise16/03/2024
Portion sizes too small. Nachos were half bag dotiros. For 38.00 very very poor
badRhys26/02/2024
Not worth the cost to expensive for how little you get
badMason28/01/2024
added rice when i asked for extra meat did not enjoy like i usually do
Reply from Plan Burrito
Sorry about that and thank you for your feedback. We will make sure you have the same experience as before.
badJordan27/01/2024
beef brisket was like leather, could taste the microwaved rice and everything tainted with a plastic smell, the £2 spicy salsa was a pot of tinned tomatoes. not a chili or a jalapeno in sight in anything.
terribleOliver19/01/2024
badClaire30/11/2023
I was really disappointed in the quantity of food supplied for the price. The food was nice but no where near worth what it cost. Small classic burrito deal £26.50. 2 small burritos, 1 person serving of nachos and 2 bottles of flavoured soda.
terribleOliver26/11/2023
badDeborah20/11/2023
badLeigh01/10/2023
Over priced very small portions asked for no peppers and got lots of green peppers in my food £41 for 2 small burritos and 1 portion of tacos with very basic nachos would not recommend
badDavid17/09/2023
First time trying plan burrito, after reading some fantastic reviews we werent sure what to expect. Delivery was on time which was great, however food was cold unfortunately, and not worth what you pay! Nachos tasted nice however for the price the portion size is ridiculous. Confirmed we are not burrito fans.
badCallan19/08/2023
Was cold when arrived
badKirsten05/08/2023
food is usually very good but tonight it was cold, very disappointing
terribleMikaela28/04/2023
Waited 2 hours for food that wasnt even good and didnt give me things i paid for. And have refused to refund me. Avoid this place. Overpriced garbage to say the least
terribleRory15/04/2023
Food was freezing beef was not cooked right never even tried the chicken one so expensive for what you get first and last time I go there
terriblePiotr06/04/2023
Cold food
terribleIona25/03/2023
Diabolical tbh. This has nothing to do with the delivery drivers, they were absolutely fab. We first got our order delivered, it was someone elses order completely.. I phoned the shop only to be hung up on 52 seconds later being told that the delivery driver would come back and give us the correct order. The driver came back to swap the order, when we got this order, the order was missing 2/3 items.. the driver called the restaurant while I was there where the restaurant then asked if the driver could deliver the other orders before coming back to the shop to get my correct order. After the delivery driver refused and said she would be coming back to the shop right away I assumed that our order would be rectified. Another 45 minutes go by before the food turns up, lukewarm and not great. Currently waiting to hear back from Scoffable regarding a refund. Will not be ordering again.
Reply from Plan Burrito
We are really sorry for the confusion with your order. Due to a family emergency our staff couldn't attend and having new staff still under training your order is been mistaken. Fortunately its been the only problem with had in the whole night, but hope you can accept our apology being still a new open business. We are trying as hardest as we can to avoid this kind of inconvenience, still we are really sorry you had experienced a bad service. Kindly, Plan Burrito
terribleScott05/02/2023
Cold and tasteless. Half the fillings in the Burritos were missing. Very disappointed considering the price.
terribleMatthew03/02/2023
terribleJune20/01/2023
terribleJohn17/01/2023
terribleEmma22/12/2022
Ridiculous price for hardly any food, burrito bowl was inedible and hardly any chicken in it, taco portion was smaller than a childs portion, chicken burrito tasted off paid £70 total waste of money what a con never again
Reply from Plan Burrito
Dear Emma, I'm sorry you feel this way. As you can see from the other reviews, everyone else is very pleased with their orders. You ordered 2 burritos, 1 churros, 1 burrito bowl, 3 jarritos and 2 nachos with cheese. Prices are clearly stated. Our ingredients are high quality and very expensive. It's a challenge for us to bring this kind of food in a such small town, we know people may not understand this new and healthy taste. Luckily so far it's been only you being disappointed.Please check our Google and Facebook reviews to understand how appreciated we have been in this first month, since we opened.Thank you for giving us a try anyway.
terribleNikki10/12/2022