Got estimated 50 minutes delivery fine no worries. Yes we did make a £80 order between 10 people!!! We waited 1 hour 30 phoned to be told they were just finishing the order okay fair enough. 25 minutes later we phone back asking if it has atleast left yes yes its left another 30 minutes go by we phoned again just to cancel as we placed the order at 5.25 and it was now 8 oclock and no order and people had to leave All we got was cheek and abuse saying we should have pre ordered this order in advance. Sorry never heard this before when doing big orders yous are the one that had put 50 minutes on delivery time for him to blame his front off house staff well surely you as the manager/owner should know what orders are there and should have communicated with your customers if it was going to be longer. While arguing with the manager on the phone driver turned up but we refused the order so glad we didnt pay on card!! If you want to risk from this take away defo pay with cash!!! As looks like not the first customer this has happened too
Reply from The Spice of Life
Yes you placed the order at 5.30 and yes the driver was outside your house at 7.45 but let me clarify something. On a Saturday in the peak time if you dont advance book it theirs no chance it will be on time. But the thing you dont understand I've already had a big order who advanced booked it. I was so focused on that I didnt pay attention how big the order you ordered. And telling you that if you order big order it's better you call the shop first and ask to speak with the manager. That's not cheek or abuse its common sense. But it was our loss because order was wastedOur best interest it's to give people what they want, the portion and quality have to be on point. And we work hard so I'm going to leave it at that.
Jack18/10/2025
Thomas06/10/2025
Jamie28/09/2025
Chloe28/09/2025
Ordered chips and cheese. Got delivered and it was so cold, gutted about it
Jacqui26/09/2025
My order was 1 hour and 15 minutes later than expected (when placing order said 40 mins). When i called to enquire where my order was (45 minutes after expected time) the person i spoke with was cheeky with me. Said my delivery would be another 15 mins. Half an hour later it arrived. Wish it was worth the wait. An apology (rather than attitude) would have been good.
Michelle26/09/2025
Stephanie24/09/2025
Loved it and was delivered quickly.
Thomas22/09/2025
Thomas21/09/2025
Jacqui19/09/2025
Annemarie19/09/2025
Camryn14/09/2025
Emma13/09/2025
Callum11/09/2025
Donna05/09/2025
Scoffable Customer29/08/2025
Food was good. Once again it was lukewarm though :(. Hopefully my next order will be delivered hot 🤞
Neil24/08/2025
Brilliant 16" munchie box, plenty of it & the kids devoured it, will return for more orders👍🏻
Keiran24/08/2025
Harry24/08/2025
Lee23/08/2025
Jack22/08/2025
Robert22/08/2025
John21/08/2025
Was good but didnt like the sauce all over it with no option to keep sauce and salad separate
Scoffable Customer21/08/2025
First time ordering. Food was cold on arrival sadly. Had it been hot, would have been 10/10. Chilli sauce is lovely.