Was told 1 hour 20 mins for delivery 2 & 1/2 hours later I phone to be told its on way now

Over 2 hrs for an order for chips and cheese

Over 2 hours wait after being told 1 hour & 10 mins. The pizza crusts were burnt & the base was really tough. Won't be ordering in a hurry again..

We waiting 2 and a half hours for 2 items even though app said only 1 hour not impressed

Really disappointed. Ordered at 6:20pm for delivery and the food didnt arrive until 9pm. The food was cold and the donner meat tasted funny. Wont be ordering again

Havent been here in ages and wont be back! Doner kebab was awful! Meat was dry and chewy!

the fish & chips were lovely but the pizza was burned in fact the base was black but im quite sure the birds enjoyed it as thats wete it went oot the back as it was awgul.

The pixza was prepared by an amateur and base on the verge of burnt.. not enjoyable and waste of money

Not for the 1st time my order has been late and cold. Paying good money for a hot meal and delivery and they cant deliver on time 1. 1/2 hrs for a local delivery is a joke

Eventually recieved our order 2 hours 15 minutes later!

It took 2 hours for delivery

Gutted ordered 1 item and it was wrong. They forgot the single topping on a pizza.Food was lovely but frustrating that order was wrong, too much hassle to return.

Food took over 1.5 hours after saying would only be 1 hour and All food came freezing and all stuck together also missing dip that paid extra for, phoned and attitude of staff member on phone was also shocking

1 hour 50 min delivery again, there is no way on a tuesday night the shops that busy. seems too happen everytime i order. Driver parked outside the house 2-3 min later still not at the door. Going to stop ordering from here.

Food was ok but 2 hours for a delivery of one meal on a Tuesday is ridiculous

Food was estimated 1 hour & 10 minutes so I was happy to wait, I know takeaways can be busy & under a lot of pressure. But 2 hours & 40 minutes had gone by & still no sign of my delivery. As I was about to call the shop, my food arrived so I didnt bother when I opened the food it was absolutely freezing cold. I wasnt able to eat it, I am a fussy eater as it is so I did struggle. Unfortunately this is my first ever complaint as I am a regular customer at west end fryer and Ive never once had an issue. In all honesty I cant blame the shop either, it could just be the driver being slower on deliveries of roads are wet or slippy etc, but definitely wasnt up to standard

2 and a half hours phoned at 5.30 got it about 8 madness

Love west end fryer, we always order as its the best chippy in west lothian, however the delivery times defo let it down every time we order the delivery time given is way off! Need to add an extra hour onto it. Scoffable need to have an accurate time for delivery before placing order. Or west end need to not offer delivery as it is a joke for delivery times, but as i say the food quality is outstanding and the actual delivery staff are always friendly they just need more of them or look at a new way of doing it!

Ordered food at 6:30 didnt arrive till after 9pm

Mixed up order. 3 hours before last part of order arrived, 1 hour after the first part was delivered.