Food was estimated 1 hour & 10 minutes so I was happy to wait, I know takeaways can be busy & under a lot of pressure. But 2 hours & 40 minutes had gone by & still no sign of my delivery. As I was about to call the shop, my food arrived so I didnt bother when I opened the food it was absolutely freezing cold. I wasnt able to eat it, I am a fussy eater as it is so I did struggle. Unfortunately this is my first ever complaint as I am a regular customer at west end fryer and Ive never once had an issue. In all honesty I cant blame the shop either, it could just be the driver being slower on deliveries of roads are wet or slippy etc, but definitely wasnt up to standard

2 and a half hours phoned at 5.30 got it about 8 madness

Love west end fryer, we always order as its the best chippy in west lothian, however the delivery times defo let it down every time we order the delivery time given is way off! Need to add an extra hour onto it. Scoffable need to have an accurate time for delivery before placing order. Or west end need to not offer delivery as it is a joke for delivery times, but as i say the food quality is outstanding and the actual delivery staff are always friendly they just need more of them or look at a new way of doing it!

Ordered food at 6:30 didnt arrive till after 9pm

Mixed up order. 3 hours before last part of order arrived, 1 hour after the first part was delivered.

The deliver time didnt add up to the time it took to get delivered , I had to wait an extra hour for my food to be delivered , unacceptable especially when they give you a time it should be here

Keep forgetting some of our order

Over 2 hours for delivery thats a joke

Food was burnt and cold. Delivery was fine

Waited two hours after being advised 50minutes. Had to call and also get Scoffable to contact shop. ( Scoffable themselves first class with prompt response) Food ok but enough is enough . Will go elsewhere now. Problem is youve already paid and are stuck waiting. Not good enough.

Was an hour late was cold and chicken was pink inside Ive been vomiting ever since Ive ate it

Everything overcooked and solid, also took just shy of 2 hours to be delivered.

chips werent cooked & the pizza was stone cold. straight in the bin.

Rth time in a row that they havent got my order right and what makes it worse is i went to collect it an they still got it wrong

Waited over 2 hours from ordering to delivery and when delivered the food was lukewarm and the fish was inedible because it was so tough. Seemed like the fish was cooked as soon as the order was placed then left to the side and reheated. Will never order from them again.

The delivery estimate of 1 hour turned into 2 and a half hours. Food was cold and disgusting.

Third time in a row my order has been wrong. They grudge sending out the correct items and this time Ive been told they cant sent it at all as there are no drivers coming to my area. The food Ive received is also incorrect wont be ordering from here again and would urge others not to bother either

Still waiting on my chips getting delivered from Saturday,all the food was frozen

C

No sauce or seasoning plain food

I think they should read the special comment bit as order was wrong again asked for no spicy onion in calzone and got them and asked for sauce on chips but didnt get any there seems to be mistakes in order evertime we order

Went down hill big time Really slow service , food cold on arrival, consider another chip shop before this as has went drastically backwards. Used to be good but not now.