Delivery way too long - 2 hours for a fish supper!! Also you do not know how long you may have to wait until after you place your order and pay. Mabye a Scoffable issue to resolve but on the initial order page the vendor should have the facility to estimate how long you may have to wait before you place your order and you can then decide, but then this may be an issue as people would be put off with long waits.

Wait a loooong time for delivery but food is good.

Fast delivery great food chips and everything were amazing, sometimes chips arent great but tonight they were amazing

Pizza was cold when we got it.

Best service and best food.

Ordered my food at half five and requested delivery for 6:30pm. It arrived at 7pm which wouldve been fine if it wasnt for the fact that theyd missed out half my order. I phoned and they said that driver must still have my food and that they would phone him and ask him to come back with it. I Still hadnt received it by 7:30 so phoned again and was told that the driver didnt have my food so they were remaking it and that it was leaving the shop with the driver at that time. I had received no phone call to inform me that it would be later than they thought and it didnt arrive until 8:20pm. Normally love the West End Fryer but was thoroughly not impressed with tonights service!

Waited two hours on delivery which was fine but then when I cut into the calzone it had spicy onions even tho I asked for them to be left out

Waited 1hr & 15 mins and it was cold not the first time this has happened

Waited just shy of an hour n a half, food was look warm, (temperature for toddlers) King rib was burnt black on one part of it, pizza crunch had a really weird texture between the batter and the soft pizza was like eating cotton, safe to say Al be finding somewhere else, kids pizza still had loose cheese on top 🤢 all in what I managed to eat of mine is contemplating coming back up

2 hour wait time when quoted 1. Was freezing cold and soggy when arrived

If you are going to have me waiting 2 hours for my food then you best make sure it is fresh and delicious when I get it, unfortunately my food could could not have been further from that!My Chipstead had clearly been sitting under a hot plate (for goodness knows how long) and the mozzarella sticks were the same, the cheese inside was solid. Tried to call several times but no answer. Extremely disappointed. Since being taken over this place has gone down hill big time, it's such a same as we're were regulars for deliver and popping in to the shop. Won't be back

Food cold & late

Long delivery and wrong time given on email. Food cold