Not good enough bad service closing account for ridiculous waiting times

Battered mushroom were cold and soggy, pizza was rotten pure grease dripping out of it,

Order wasnt fresh looked as though it was hrs old reheated

Cold

After a 2hr 35 minute wait the food arrived. This food arrived cold. I then phoned and asked to speak with a manager. The delivery driver answered and accused me of lying said he would get the manager. He then came back and said he was the manager and continued to accuse me of lying about the food being cold as he delivered it ten minutes ago, within this time I had phoned the branch 59 times before I managed to get through. Absolutely shocking service everything was stone cold. The guy who I spoke to on the phone was incredibly rude basically shouting down the phone at me. At this point I decided the best course of action would be to contact scoffable. Scoffable refunded me the money pretty much straight away and couldnt have been more apologetic for the awful service. I certainly wont be ordering from west end fryer again.

Chicken box ordered and was overcooked, chicken was tough and some of it was very greasy, not good after waiting over an hour for delivery.

Hardly any cheese on my chips and cheese and food came cold

You don't get all your order and when it comes it's cold and they won't give you any one in place fo the cold one Say it would take 40 mins it was 1 hour and a half before it come won't be going back there again terribly service 😡😡😡

The fish was over cooked the chicken was tough Not what we were expecting.

It took 1 hour 25 minutes from ordering to delivery even although it stated 1 hour max. Then when it arrived it was cold and the batter on the haggis so hard and dry i couldnt cut it. The chips were tastless and the haggis dry. It went in bin. I wont be using again ( it was a monday night at 7pm so i wouldnt have expected it to be a busy night.

Over cooked burger

Was told delivery 1 hour 10 minutes waited 2 hours then had to go and collect it myself

Loaded with brown sauce despite me asking for only a small amount also chips not very warm when delivered.Ive now had a couple of not so good experiences recently so time for a change to another chippy!

Waited 1 hour 30 minutes for it to be deliveredCalled the shop to be told it was next to lesbetjen waited 30 minutes for that and its only 0.4 mile from my homeWill not be ordering from them again as this is the second time it has happened. Poor customer service

Ordered a chicken kebab with salad and pakora sauce..the food arrived late the chicken kebab came with no salad and the box was squashed too. Pitta bread looked like it had been in a car crash. I checked my order and defo ordered salad with kebab. Wont be using again.

Two hour wait after being told a hour. Shocking

My juice was wrmer than my food delivery was 2 hours dont waste ur time order elsewere

Normally have no complaints. The chips were cold and the wee boys juice was roasting hit being at bottom of bag under all the food.

Asked for some cheese on kids chips, wanted an extra £1.80 lol