Omg this was by far the worst meal ive ever tasted from the west end fryer,we got a hamburger supper,single smoked sausage n a chicken kebab,the kebab didn't taste right,the smoked sausage was so full of fat when i took a bite it was actually pure grease and the hamburgers were that hard we couldnt get our teeth through them,the batter was solid n even after trying to remove it the burger inside was overcooked n greasy at the same time, it wasnt hard to see that this wasnt freshly made but a reheated mess...complete waste of nearly £18,was so disgusted it all went straight in2 the bin n couldnt even stomach a slice of toast after it...honestly, save ur money n go elsewhere if this is wot they r serving up...they used 2 be lovely 2,really am not a happy customer today 🤢😡

Ordered food and it said 30 mins. 70 mins later i called to see where food was and the driver had taken our food to the wrong house. Waited a further hour then called again. Finally arrived when i was on the phone. Called back again because they were missing our juice and there was no sauce on the food like we had put on the order. The woman on the phone was completely incompetent, put us on hold about 6 times and was so so rude! Told me id have to pay a delivery charge to bring my juice and only after i said i still wanted it. Asked for the manager he didnt come and was meant to call me back. And didnt! Service and food gone right down hill!

Unrealistic delivery times. An hour and a half on a Tuesday night. For a Chippy meal which is already cooked.

Said time was approx 40 mins, turned up and hour and a half later

Kebab meat was dry nan bread was see through and covered in crumbs or something salad was grated to a inch of its life couldnt eat it

Didnt receive any dips with order that I had paid for! Can of juice was warm and chips were very damp with grease. Special fish was in the same batter as the chicken? Wont be going back

Donner meat is poor not like it used to be, chips and fritters greasy and tasteless. Everytime i ask food to be well cooked and never comes well cooked.

After waiting for 1.5hrs food arrived cold and to top it of a pizza was missing. We called and were advised drivers had it . We then received a call back to say driver didnt have it and another would be sent out. We asked how long and were advised half an hour . This would be 2 hour since original order, you would think as there mistake the pizza would be sent straight along . Never arrived within 30 minutes it took another hour and 15. We can all make a mistake , we are then judged on our ability to resolve, no going out there way here.

Fish was cold soggy the pizza was asked to cut in 4 and crisp up for the kids not done and chips were defo reheats wont use again if they bothered to answer the phone they would have got it back

Chips were horrible had to put them in the bin fish was really nice and the kebab wasnt nice either place is going down hill again

Was cold and not as good as sunday

The food was cold and the time I had to wait for delivery was too long. Sorry need to improve.

Took and hour and a half pizza was cold chips werent good, normally really good place aSwell maybe they were too busy. Maybe need to stop when they get too busy taken more customers on as the place is normally really good

Everything was lukwarm and the onion rings were cold. Had to wait 1hour 30mins for delivery !! App said it would be 1hour 10 mins.

Order was over 2 hours wait food was wrong items missing and cold. Phoned back to complain and got abuse and told not to phone back absoultley disgusting customer service will never order from them again nor should anyone else for that matter.

Estimated delivery 1he 20 mins. Actual 1 hr 50 mins. Food was cold on delivery.

The food is always great but i ordered at 7:38 and my food didnt arrive until 10:05

Usually very good infact brilliant.However we waited 1 hour 45 minutes on our order and when it came was cold. We needed to put oven on and heat it up. I know traffic has been bad today with accidents but 1 hour 45 minutes. Thanks

Donna meat was horrible looked like scrap bits

The food was cold had to put in the microwave

Took my payment then delivered the wrong order. I phoned and the level of service the female who answered provided was a disgrace. She was not interested in the mistake only interested in telling me how busy they were. Yeh might be busy but when you take my money and deliver the wrong order then I expect to be given priority and not pushed to back of the queue. Asked to speak with manager - oh not on site - she then hung up !!! A course in customer service is required 😡

Ordered a single half fried pizza with my order came rock solid and cheese wasnt even melted on it, seemed half cooked half frozen

Ages for delivery. Food was cold