waited an hour and 40 minutes when it said it would be 1hr 18mins. came cold. dont understand how this place has been open for so long and still cant get delivery's out on time and warm!

Over 2 hour wait for 2 suppers

Waited 2 hours for delivery and had to phone 3 times before they actually delivered the food with a pizza missing then took another hour to deliver pizza that had obviously been put back in the oven to reheat as it was rock solid. Also staff were very unprofessional when answering the phone while laughing and having a carry on with another worker I assume meaning she never listened to anything I had said and had to ask me to repeat everything. Wont b back in a hurry

Fish didnt look fresh. Grey and black bitsVery chewy

Great service. Food still hot.

Order was estimated 1hour 20mins turned out to be 3 hours , called the shop after 2 hours, to get pure attitude on the phone and told it will be half hour but turn out an other hour . 😩

Ordered a takeaway from here at 6:30pm with a wait time of 1 hour. An hour and 15 minutes past and there was no sign so phoned them and they said it was on its way, 2 hours in the driver showed up with a bag and when I opened it it was the wrong order. I then phoned west end again and they were trying to get the food back to give to the correct people after I had already opened it all. I requested that my food be made fresh as I didnt want my food to come from random people and have no idea what they would have done to it. They told me to bin the wrong order and they would send it out in 30-40 minutes. Another hour went by till I received my correct order making it a total of 3 hours to receive my dinner. all and all the food was good but the service was shocking and confusing. Not to mention they phoned me back and told me I would not receive my fresh food if I did not send back the incorrect order. I told them I already binned it and they told me they wanted me to take it out the bin and still send it back. Awful experience.

I waited for 1 hour and 55 minutes for an ASAP delivery. I waited too long and the hunger had worn off. If I knew it was going to be this long. I would never have ordered from West End Frier. The food I had to reheat today and it was awful. I believe it would have tasted better last night but just a few minutes of two hours for a delivery is not acceptable. I wont be using West End Frier or Scoffable again. Disgusted by the service !

Delivery said 1 hour, was 1 hr 45 minutes

was told 1 hour ,took 1 and a 45 never again

Bad haggis

It was taken ages

Burger had a pink tinge. Went in the bin.

Shop and delivery time is a joke put in an order at 6 for to be delivered at 8 didnt turn till 8.30

Long wait on food , when food arrived pizza was that undercooked that the cheese was not melted on top! The rest of the food was stone cold!

Cold and greasy

Had to phone them after an hour to see where my delivery was. It arrived 10 minutes later. It seems that they had simply forgotten all about it until I phoned.