Hi William this is manager first of all i would like to apologise for the inconvenience caused by last night. Just this time of the year we have been really busy due to bank holiday and all that we were trying out best i made you food myself and delivered it you and apologise to you and explained this situation too. You are regular customer with flames for such long time but come rating us like this is not fair is it as in past you have never left any good reviews about us when service was spot on food was great you should always give us a feedbacks in good and bad times we were trying our best last night. Hope things are more settled now and you will give us chance to sort this out thank you so much for you patience flames.

Hi james i am really sorry to hear abut this inconvenience last night. As a regular customer you know this is not our service e delivery service is very quick but you are based in blackburn and your order was accepted for 100 minutes and specially this time of the year when its a bank holiday service can be little bit up and down we appreciate feeback of all our customer whether its good or bad but you had delivery on sunday there and was delivered within one hour but we did not see any good reviews for yourself aboit that or in past so why rate us bad just for 1 bad night come on its not fair is it. Hope we will see some good reviews in future from. Yourself thanks you once again for you patience in this difficult time flames.